Service Agreement

1. Service terms

This agreement applies to every cleaning service provided by T&T Affordable Cleaning Service LLC. By booking an appointment, you agree to the terms below.

Prices shown on our website are starting rates. The final quote depends on the home's size, number of bathrooms, condition, requested services and cleaning frequency. Add-on services are priced separately. We will confirm your total before service.

A $25 pet-hair fee may be added when excessive pet hair requires additional cleaning time. Please tell us about all pets when you book.

You are responsible for providing safe access to the property at the scheduled time.

2. Booking deposit

A $25 nonrefundable booking deposit is required to secure your appointment. The booking deposit will be applied toward your final service total. An appointment is not confirmed until the booking deposit has been paid. We'll email you a QuickBooks invoice with a secure payment link.

3. Cancellation policy

We require 48 hours' notice to cancel or reschedule an appointment.

If our team arrives and is unable to access the property, the visit may be treated as a cancellation.

4. Payment and late fees

Payment for the balance is due the day of service. A 3% fee applies to credit card payments.

A $15 late fee may be charged when payment is not received by midnight on the day of service.

5. Maryland sales tax

Applicable Maryland sales tax will be added to the final service total.

6. Promotions and loyalty rewards

Promotional offers are limited to one discount per customer and cannot be combined with other promotions. Loyalty rewards cannot be combined with other promotions.